Why Liability Insurance Matters When Booking a Home Cleaning in Tallinn

When booking a home cleaning in Tallinn, most people expect things to go smoothly. But accidents, while rare, can happen. That's why every order made via the WiseClean app includes built-in liability insurance from Cachet — designed to protect you in case something goes wrong.

How does the insurance work?

All services ordered through WiseClean include third-party liability insurance. It covers accidental property damage that may occur during the cleaning appointment.

Example: A cleaner accidentally knocks over a TV and it falls — such a situation is covered.

Key conditions:

• Valid only during the service time
• Covers unintentional damage
• Compensation up to €10,000

Two options for every customer

When booking, you can choose between:

• Standard plan – €100 deductible
• Premium plan – zero deductible

Damage below the deductible threshold is not compensated.

Why it matters, even if it rarely happens

WiseClean has completed over 5,000 cleanings in Tallinn, and actual damage cases are extremely rare. But if one happens, it doesn't matter how unlikely it was — what matters is how it's handled.

A real-world example:

A customer booked through a small cleaning company. During the cleaning, a floor was scratched. Full replacement cost: €2,700.

Because the provider had no insurance, the customer had to pursue legal compensation — which took months.

With WiseClean, such cases go through a clear and structured insurance process — without unnecessary stress.

What to do if damage occurs

• Contact WiseClean support
• Describe the case and share photos
• WiseClean forwards the details to the insurer

What is not covered?

• Deliberate damage or gross negligence
• Damage outside of the cleaning time
• Loss or theft of items, damage to rented tools
• Fines, emotional harm, missed income